Your wristbands/camping stickers will be shipped out 4-6 weeks prior to the festival. We will email you with tracking information when your order has shipped.
Yes! You can visit the Information Booth during festival hours to turn in an item or look for something you have lost. We have also partnered with Crowdfind this year as a resource for Lost and Found items. We hope you hang onto your stuff, but if you've lost something check it out!
If you are having login issues, first try to reset your password. If you are still having issues, give us a call or email us!
Yes, there is a program / handbill available at the festival with the festival schedule and other valuable info!
When you make a purchase, the ticketing system confirms the payment method/funds through a temporary $1.00 charge - it will be refunded within 24 hrs of your purchase.
If there are campsites at the festival, the majority are primitive with no hookups. In Arizona and Wisconsin Country Thunder, there are a limited number of campsites that come with power hookups.
Why am I getting an address verification error when trying to place my order online, and did it go through?
This happens when the address on your card does not match the address for your account. Please check both of these to make sure that they match. If you feel that you have entered the correct information and you are still receiving the error message, please contact your issuing bank regarding the issue.
Treat your wristband like cash! We cannot replace lost or stolen wristbands. Also, since wristbands are cloth, they may tighten easily - please be careful with your wristband as you will not be allowed anywhere on site without one.
No, all purchases are non-refundable, all sales are final.
IS THERE RE-ENTRY WITH A 1-DAY TICKET?
Yes, you may exit and enter the site at your leisure, as long as you are wearing the correct day wristband.
DO YOU OFFER 1-DAY VIP OR RSVD TICKETS?
No, these tickets are only for the whole event.
CAN I SPLIT UP MY WEEKEND WRISTBAND?
No, weekend passes cannot be split up by days, the wristband may only be utilized by one person.
HOW DO I ORDER IF I DON'T HAVE EMAIL?
If you do not have an email account, we can mail your tickets to your home address. Review the item online and then you may call us to order over the phone.
WHEN DO 1-DAY TICKETS GO ON-SALE?
Occasionally we sell 1-Day tickets, if they are available for this year's event, we will notify you via our newsletter, on social media, and on the ticketing page.
WHERE ARE MY TICKETS?
New this year, tickets will be sent out by mail to your address on file. The wristbands will be sent out 6-8 weeks prior to the festival.
HOW DO I ORDER TICKETS IF I AM AN INTERNATIONAL PURCHASER?
If you are outside of the U.S. or Canada, please call 877-569-7767 and tell them that you would like to purchase tickets for Country Thunder.
I AM ON THE WAY TO THE FESTIVAL AND FORGOT MY TICKETS!
Don't fret! Just visit the Will Call booth and we can look up your order after you verify your personal information.
WHERE IS ADA PARKING AND HOW DO I GET A PASS?
ADA Parking is located in Lot A. An ADA parking pass does not cost anything extra - you will only need to purchase a standard parking pass and when you arrive to the festival, show your ADA information to receive an ADA pass instead.
DO YOU HAVE AN ADA ACCESSIBLE AREA?
YES! The ADA Accessible area is located towards the back of the RSVD seating area. You can access it through the RSVD seating entry located on the right hand side of the stage.
CAN I HAVE A FRIEND JOIN ME IN THE ADA AREA?
Yes, we invite you to bring one guest with you to this area. Out of respect for the limited amount of space, we are unable to accommodate additional guests.
SOMEONE IN MY PARTY HAS TROUBLE WALKING, IS THERE RIDE ASSISTANCE TO GET AROUND THE FESTIVAL BOWL?
Unfortunately no, we are not able to provide mobile transportation within the festival bowl.
If you are interested in becoming a vendor with Country Thunder, you will need to fill out the appropriate application for consideration. Beginning in January, applications are reviewed and then accepted vendors will be notified. After January the applications will remain available if there are still spots to fill.